Notifications
Email Notifications
PingBase sends email notifications to subscribers when incidents are created, updated, or resolved, and when maintenance is scheduled.
Notification Types
| Type | Sent When |
|---|---|
| Incident Created | A new incident is reported |
| Incident Updated | An incident status changes (Investigating → Identified → Monitoring) |
| Incident Resolved | An incident is marked as resolved |
| Maintenance Scheduled | A new maintenance window is created |
| Maintenance Started | A scheduled maintenance begins |
| Maintenance Completed | A maintenance window ends |
| Verification | A new subscriber needs to verify their email |
Email Templates
PingBase uses professionally designed email templates that include:
- Your status page name and branding
- Incident title, status, and impact level
- The latest update message
- Affected components
- A link to view the full incident on your status page
- An unsubscribe link
Subscriber Preferences
Subscribers can customize which notifications they receive:
Incident Notifications
Receive emails when incidents are created, updated, or resolved.
Maintenance Notifications
Receive emails about scheduled maintenance windows.
Resolution Notifications
Receive emails specifically when incidents are resolved.
Component Filtering
Subscribe to notifications for specific components only.
Delivery Tracking
PingBase tracks the delivery status of every notification. You can view delivery logs in the dashboard, including sent, failed, and bounced emails. Failed deliveries are automatically retried up to 3 times with exponential backoff.